Terms of service

Terms & Conditions

Last updated: August 22, 2025

Welcome to Pacific Oyster Co.! By accessing or using our website (www.pacificoysters.com.au), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please discontinue use of our website.

Ownership & Business Details

  • Website: www.pacificoysters.com.au

  • Business Name Holder: TURNER, William Lindsay Robin

  • Holder Type: Individual

  • ABN: 25 880 401 914

For our Privacy Policy and Refunds & Returns Policy, please refer to the respective sections.

General Use of the Website

Cookies & Tracking

We use cookies to enhance your browsing experience. For details on how we collect and use cookies, please see our Privacy Policy.

Limitations of Liability

Your use of this website is at your own risk.
To the fullest extent permitted by law, Pacific Oyster Co. is not liable for any loss, damage, or disruption caused by your use of this website.

Third-Party Content

Some features on our website may link to third-party platforms (e.g., Shopify, payment processors, social media).
We do not control or take responsibility for third-party websites, services, or their policies.

Acceptable Use

This website must be used for lawful purposes only.
Unauthorised use—including hacking, data scraping, or unlawful transactions—may result in legal action.

Amendments to These Terms

We reserve the right to update or modify these Terms at any time. Changes take effect upon posting. Continued use of the website after updates signifies acceptance of the revised Terms.

Refunds & Returns Policy

For information on order refunds, returns, and replacements, please refer to our Refunds & Returns Policy.

Email Terms of Service

Marketing Communications

By making a purchase, you may choose to opt in to receive promotional emails from Pacific Oyster Co., which may include:

  • Exclusive offers

  • Event updates

  • Product promotions

Voluntary Participation

Opting in is not required to complete a purchase.

Unsubscribing

You may opt out at any time by clicking the "unsubscribe" link in any marketing email. For more details, review our Privacy Policy.

Mobile Terms of Service

The Pacific Oyster Co. SMS/Text Messaging Service ("Service") provides order updates, promotions, and exclusive offers.

Consent to Receive SMS/Text Messages

By signing up for SMS alerts, you agree to receive recurring messages from Pacific Oyster Co. at the phone number provided. These may include:

  • Order confirmations & shipping updates

  • Account alerts

  • Promotional offers & event invitations

Important Notes:

  • SMS consent is not required for purchases.

  • Message frequency may vary.

  • Carriers are not responsible for delayed or undelivered messages.

Charges & Fees

  • Pacific Oyster Co. does not charge for SMS alerts.

  • Standard message and data rates may apply depending on your provider.

  • You are solely responsible for any related charges.

Opt-Out Process

You may unsubscribe at any time by texting STOP to POCo or clicking the unsubscribe link in an SMS message.
A confirmation message will be sent to confirm removal.

For support, text HELP to POCo or email hello@pacificoysters.com.au.

Service Updates & Changes

Pacific Oyster Co. may:

  • Modify or discontinue this SMS service without notice.

  • Change the short code or phone number used for messaging (you will be notified of such changes).

Mobile Data Security

We take security seriously but cannot guarantee that SMS communications are 100% secure. Please do not share sensitive personal data via text.
For privacy-related questions, see our Privacy Policy.

Limitation of Liability

To the fullest extent permitted by law:

  • Pacific Oyster Co. is not liable for indirect, incidental, or consequential damages arising from website use, product purchases, or SMS services.

  • We do not guarantee the accuracy or availability of content at all times.

  • Service interruptions, including website downtime or SMS failures, are not our responsibility.

Governing Law

These Terms & Conditions are governed by the laws of South Australia. Any disputes must be resolved in accordance with Australian law.

Contact Information

For inquiries regarding these Terms, please contact us:
📧 hello@pacificoysters.com.au

Final Thoughts

We love keeping things simple, special, and fun—just like a perfectly shucked oyster. These Terms help ensure smooth sailing for both our customers and our team. If you ever have questions, don’t hesitate to reach out.

Oyster Regards,
Pacific Oyster Co.