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Overview

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

As we are working with fresh produce, you are required to collect your oysters from our pick-up shop during designated hours. If you miss this window, we will have to dispose of your order, and no refund will be entitled. You may contact us previously to arrange delivery if you cannot make it to your pick-up time and location, at the cost of $30.00 AUD. This can be paid via Stripe, Bank Transfer or Cash.

For deliveries, please follow the instructions sent via email. If you will not be home during the drop-off period, a reasonable means of refrigeration must be made available to us to leave your oysters. E.g. An esky with ice packs in it.

We hold no responsibility for maintaining your oysters after pick-up or delivery, as adequate instructions have been given.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Get In Touch

Have questions or want to learn more? Get in touch with us today and let’s start shucking up some amazing times together!

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